Review Beauty as a Business | Milady
Get Support

Get Support

Milady Support
Call 866-848-5143 (Mon-Fri, 8am–7pm EST) or create a ticket at milady.com/support to request an order with customer service and resolve order issues. To place your own order online, get tracking information or an invoice for any order, visit serviceplus.cengage.com. Reach out to your Milady Account Manager for assistance with curriculum solutions, product information, and pricing.

CIMA Support
Call 866-848-5143 - Option 2 (Mon-Fri, 8am–7pm EST), submit a ticket, or visit the CIMA Help page.

Login/Redeem Code

Login/Redeem Code

Milady CIMA
Access your CIMA course(s) here.

Redeem CIMA Access Code
Enroll in your CIMA course(s) by redeeming the access code.

Milady Training
Access online courses, including the RISE Certification.

✕
✕

Review Beauty as a Business

✕

Contents

  1. Hair Removal History and Careers
  2. Anatomy and Physiology of the Skin and Hair
  3. Disorders and Diseases of the Skin and Hair
  4. Client Safety and Infection Control
  5. Basic Concepts of Electricity
  6. Hair Removal: Electrolysis
  7. Hair Removal: Laser and IPL
  8. Hair Removal: Waxing
  9. Hair Removal: Sugaring
  10. Hair Removal: Threading
  11. Building a Hair Removal Business
✕

Contents

  1. Eyelash Extension History and Careers
  2. Eye and Eyelash Anatomy and Physiology
  3. Disorders, Diseases, and Allergies of the Eye Area
  4. Client Safety and Infection Control
  5. Tools, Products, and Ingredients
  6. Eyelash Extension Application
  7. Eyelash and Eyebrow Chemical Services
  8. Building an Eyelash Business
✕
  1. The Professional Educator
  2. Study and Testing Skills
  3. Learner Characteristics and Learning Principles
  4. Methods of Teaching and Learning
  5. Program Development and Lesson Planning
  6. Educational Aids and Technology
  7. Communicating Confidently
  8. Effective Presentations
  9. Classroom Management and Supervision
  1. Challenges to Learning
  2. Assessing Progress and Advising Students
  3. Success Strategies for Students
  4. The Student Salon
  5. Learning is a Laughing Matter
  6. Student Retention
  7. Teams at Work
  8. Employment Preparation and Business Fundamentals
  9. Evaluating Professional Performance
✕
Cosmetology
  1. History and Career Opportunities
  2. General Anatomy and Physiology
  3. Skin Structure, Growth, and Nutrition
  4. Skin Conditions, Disorders and Diseases
  5. Nail Structure and Growth
  6. Nail Conditions, Disorders and Diseases
  7. Hair and Scalp Properties
  8. Hair and Scalp Conditions, Disorders and Diseases
  9. Principles of Hair Design
  10. Scalp Care, Shampooing, and Conditioning
  11. Haircutting
  12. Hairstyling
  13. Braiding and Braid Extensions
  14. Wigs and Hair Additions
  15. Chemical Texture Services
  16. Haircoloring
  17. Hair Removal
  18. Facials
  19. Makeup
  20. Manicuring
  21. Pedicuring
  22. Nail Tips and Wraps
  23. Liquid and Powder Nail Enhancements
  24. Light Cured Gels
Foundations
  1. Life Skills
  2. Professional Image
  3. Communicating for Success
  4. The Healthy Professional
  5. Infection Control
  6. Chemistry and Chemical Safety
  7. Electricity and Electrical Safety
  8. Career Planning
  9. On the Job
  10. The Beauty Business
✕
Barbering
  1. History and Career Opportunities
  2. General Anatomy and Physiology
  3. Skin Structure and Growth
  4. Skin Disorders and Diseases
  5. Hair and Scalp Properties
  6. Hair and Scalp Disorders and Diseases
  7. Principles of Hair Design
  8. Hair and Service Preparation
  9. Haircutting
  10. Hairstyling
  11. Facial Treatments
  12. Shaving
  13. Facial Hair Design Services
  14. Chemical Texture Services
  15. Haircoloring
  16. Hair Loss Services

Appendix: Nail Care and Services

Foundations
  1. Life Skills
  2. Professional Image
  3. Communicating for Success
  4. The Healthy Professional
  5. Infection Control
  6. Chemistry and Chemical Safety
  7. Electricity and Electrical Safety
  8. Career Planning
  9. On the Job
  10. The Beauty Business
✕
Contents
  1. Client Safety & Infection Control
  2. Advanced Histology of the Skin
  3. The Impact of Hormones on the Skin
  4. Anatomy and Physiology
  5. Chemistry and Biochemistry
  6. Laser, Light Energy, and Radiofrequency Therapies
  7. Skin Analysis: Skin Typing and Disorders of the Skin
  8. The Impact of Skin Care Products and Ingredients on the Skin
  9. Botanicals and Aromatherapy
  10. Working in a Medical Setting
  11. Medical Terminology and Pharmacology
  12. The Esthetician’s Role in Pre- and Post- Medical Treatments
  13. Exfoliation, Extractions, and Masks
  14. Exfoliation Devices
  15. Advanced Skin Care Massage
  16. Lasers and Light Treatments
  17. Skin Tightening and Non-Invasive Body Contouring
  18. Skin Needling
  19. Advanced Hair Removal
  20. Advanced Makeup
  21. Body Treatments in the Spa
  22. Complementary and Alternative Healing Therapies
  23. Ayurveda Theory and Treatments
  24. Professionalism and Business
Procedures
  1. Proper Hand Washing
  2. Cleaning and Disinfecting Tools, Equipment and Surfaces 
  3. Policy and Procedure for Operating Autoclaves
  4. Blood Exposure Protocol
  5. Cleansing the Face with Product
  6. Powder Alginate Mask
  7. Extractions
  8. AHA Treatment
  9. Jessner’s Solution or 20% BHA Treatment
  10. Crytsal-Free Microdermabrasion (Diamond Tip)
  11. Hydrodermabrasion
  12. Ultrasonic Facial
  13. Dermaplaning
  14. Stone Massage for the Face
  15. Foot Reflexology Massage
  16. Manual Lymphatic Drainage Massage
  17. IPL/BBL Photorejuvenation
  18. Laser Hair Removal Treatment
  19. LED Skin Treatment
  20. Non-Ablative Laser Rejuvenation (Collagen Synthesis)
  21. Microcurrent Facial Treatment
  22. Radio Frequency Facial Treatment
  23. Cosmetic Microneedling
  24. Brazilian Wax with Hard Wax (Female Anatomy)
  25. Brazilian Wax with Hard Wax (Male Anatomy)
  26. Hand Sugaring on the Legs
  27. Airbrush/Camouflage Makeup
  28. Dry Exfoliation with Mud Mask
  29. Seaweed Body Wrap
  30. Herbal Body Wrap
  31. Slimming Body Wrap (Contour Wrap)
  32. Reiki Gemstone Facial
  33. Basic Marma Point Facial
✕
Heather Cramer

Sales Manager
Region: All US States
heather.cramer@cengage.com
518-348-2582

Karen Harris

Executive Account Manager
States: CA, IN, PA, MT
karen.harris@cengage.com
518-348-2580

Kristina Santoro

Senior Account Manager
States: DC, HI, NE, NJ, NM, NY, OH, RI, SC
kristina.santoro@cengage.com
518-348-2393

Michael Krisanda
Michael Krisanda

Account Manager
States: AZ, CO, CT, ID, KY, MD, ME, MS, NH, NV, UT, WA, WI, WV
michael.krisanda@cengage.com
518-348-2465

Laura Moen

Account Manager
States: MO, MN, TX
laura.moen@cengage.com
518-348-2584

Justine Harpster
Justine Harpster

Account Manager
States: FL, VT
justine.harpster@cengage.com
617-757-8490

Amy Wallace

Account Manager
States: AK, AL, GA, KS, LA, MA, ND, OK, TN, VA
amy.wallace@cengage.com
518-348-2574

amy rawcliffe
Amy Rawcliffe

Account Manager
States: AR, DE, IA, IL, MI, NC, OR, SD, WY
amy.rawcliffe@cengage.com
617-757-8492

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605

✕
Karen Tracey
Karen Tracey

Sales Supervisor, K12
States: AK, AL, AR, CA, CT, FL, HI, IA, KS, LA, MA, ME, MT, ND, NE, NV, NY, OK, SD, VT, WA, WI, WY
karen.tracey@cengage.com
617-289-7769

Amber Busby

Account Manager, K12
States: AZ, CO, IL, KY, MD, MO, NC, NH, SC, TN, TX, WV
amber.busby@cengage.com
617-757-8403

Nora Payne
Nora Payne

Account Manager, K12
States: DC, DE, GA, ID, IN, MI, MN, MS, NJ, NM, OH, OR, PA, RI, UT, VA
nora.payne@cengage.com
617-757-8051

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605

✕
Melissa Kaeslin

Executive Account Manager
States: AL, CT, DE, GA, IA, IL, IN, KS, MA, MD, MI, MT, NC, ND, NH, NJ, NV, NY, OH, OK, OR, RI, TN, UT, VT
melissa.kaeslin@cengage.com
518-348-2599

Heather Borders
Heather Borders

Account Manager
States: AK, AR, AZ, CA, CO, DC, FL, HI, ID, KY, LA, ME, MN, MO, MS, NE, NM, PA, SC, SD, TX, VA, WA, WI, WV, WY
heather.borders@cengage.com
518-348-2600

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605

✕
Heather Cramer

Sales Manager
Region: All US States
heather.cramer@cengage.com
518-348-2582

Justine Harpster
Justine Harpster

Account Manager
Region: All US States
justine.harpster@cengage.com
617-757-8490

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605

✕
Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

✕
To place a new order with customer service, or resolve issues with an existing order, call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.
✕
To place a new order with customer service, or resolve issues with an existing order, call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.
To place your own order online, get tracking information, or an invoice for any order, visit serviceplus.cengage.com.

Need help in setting up/using your e-commerce account? Follow these instructions.

✕
At Milady, we push the industry forward. We provide the highest quality beauty education resources and support to help you thrive in your career, and we are here to assist you every step of the way. Talk to a Milady representative today.
✕
Take a look at our 2025 Catalog, for product details and pricing. For specific products, click on the discipline below:

Please note: When viewing pricing, be aware that schools receive a discount off the list price.

✕
For fastest CIMA support, please try the following: