Milady Support
Call 866-848-5143 (Mon-Fri, 8am–7pm EST) or create a ticket at milady.com/support to request an order with customer service and resolve order issues. To place your own order online, get tracking information or an invoice for any order, visit serviceplus.cengage.com. Reach out to your Milady Account Manager for assistance with curriculum solutions, product information, and pricing.
CIMA Support
Call 866-848-5143 - Option 2 (Mon-Fri, 8am–7pm EST), submit a ticket, or visit the CIMA Help page.
Milady CIMA
Access your CIMA course(s) here.
Redeem CIMA Access Code
Enroll in your CIMA course(s) by redeeming the access code.
Milady Training
Access online courses, including the RISE Certification.
Our goal is to help change the industry for the better while expanding the possibilities of what beauty can do for an individual, a community, and the world. Our forward-thinking education does all that—and so much more.
Experience the benefits of a digital-first beauty education with CIMA—designed to streamline your day-to-day and keep your curriculum on the cutting edge.
Appendix: Nail Care and Services
Sales Manager
Region: All US States
heather.cramer@cengage.com
518-348-2582
Executive Account Manager
States: CA, IN, PA, MT
karen.harris@cengage.com
518-348-2580
Senior Account Manager
States: DC, HI, NE, NJ, NM, NY, OH, RI, SC
kristina.santoro@cengage.com
518-348-2393
Account Manager
States: AZ, CO, CT, ID, KY, MD, ME, MS, NH, NV, UT, WA, WI, WV
michael.krisanda@cengage.com
518-348-2465
Account Manager
States: MO, MN, TX
laura.moen@cengage.com
518-348-2584
Account Manager
States: FL, VT
justine.harpster@cengage.com
617-757-8490
Account Manager
States: AK, AL, GA, KS, LA, MA, ND, OK, TN, VA
amy.wallace@cengage.com
518-348-2574
Account Manager
States: AR, DE, IA, IL, MI, NC, OR, SD, WY
amy.rawcliffe@cengage.com
617-757-8492
Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605
Sales Supervisor, K12
States: AK, AL, AR, CA, CT, FL, HI, IA, KS, LA, MA, ME, MT, ND, NE, NV, NY, OK, SD, VT, WA, WI, WY
karen.tracey@cengage.com
617-289-7769
Account Manager, K12
States: AZ, CO, IL, KY, MD, MO, NC, NH, SC, TN, TX, WV
amber.busby@cengage.com
617-757-8403
Account Manager, K12
States: DC, DE, GA, ID, IN, MI, MN, MS, NJ, NM, OH, OR, PA, RI, UT, VA
nora.payne@cengage.com
617-757-8051
Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605
Executive Account Manager
States: AL, CT, DE, GA, IA, IL, IN, KS, MA, MD, MI, MT, NC, ND, NH, NJ, NV, NY, OH, OK, OR, RI, TN, UT, VT
melissa.kaeslin@cengage.com
518-348-2599
Account Manager
States: AK, AR, AZ, CA, CO, DC, FL, HI, ID, KY, LA, ME, MN, MO, MS, NE, NM, PA, SC, SD, TX, VA, WA, WI, WV, WY
heather.borders@cengage.com
518-348-2600
Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605
Sales Manager
Region: All US States
heather.cramer@cengage.com
518-348-2582
Account Manager
Region: All US States
justine.harpster@cengage.com
617-757-8490
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605
Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com
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